Rogue Startups Podcast

RS221: Optimizing the Customer Feedback Loop with Ward Sandler from Memberspace

Rogue Startups Podcast
RS221: Optimizing the Customer Feedback Loop with Ward Sandler from Memberspace
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In this episode Craig is joined by Ward Sandler, cofounder of MemberSpace.

Here Craig and Ward talk through how the Memberspace team is organized, how the run the business, and what successes they've seen in growth in the past few years, especially during the Covid crisis.

Ward is a firm believer that EVERY business should have some kind of online, virtual environment and Memberspace has seen a large variety of types of businesses evolve into this space in the past few years.

Craig and Ward also talk through the importance of customer service, and having calls with customers. Even Ward who is the head of a 12 person team has several calls every week to talk through their wants and needs, and what they're trying to get out of the platform. As Ward says:

What could be more important than talking to customers?

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Brought to you by Dave Rodenbaugh and Craig Hewitt of Rogue Startups Podcast